Appointments Advice
Do you actually need an appointment?
The NHS is widening the areas that you can consult for many conditions, rather than needing to come to the GP surgery.
1. Have you tried to manage the condition yourself?
Do you have a supply of the usual, over the counter medications that you would use to self-treat minor issues. For example, indigestion, coughs, colds, fever. Advice can be found readily on the NHS Conditions A-Z website.
2. Have you spoken to your local Pharmacy?
The NHS has granted pharmacists the ability to be able to consult provide NHS prescriptions (if appropriate) for some minor conditions. These include sore throats, simple urine infections, ear infections, impetigo more. Check on the NHS Pharmacy website to see. They can also advise on many other minor conditions, including Blood pressure, Emergency contraception and emergency medication supplies.
3. Do you have a problem with your eyes?
Your local opticinas can be a source fo help and advice some eye problems. In addition, the Pharmacy First service can help for minor eye issues. If your eye condition is more serious, you should self-refer to the eye casualty department at the hospital.
4. Do you have a problem with your teeth?
You should contact your NHS dentist if you are experiencing difficulties with your teeth. Advice about dental services is available on the NHS Dentist website.
Booking an appointment at the surgery
All of our doctors clinical staff will help you deal with acute and long-term health problems and illnesses. This will always involve advice on how you can help yourself, sometimes it will involve treatment in the surgery or medication, and at others referral to local hospitals may be necessary.
Patients can see the doctor of their choice and for ongoing and long-term health problems it is usually best to see the same doctor. However, when you need to see a doctor urgently it may not always be possible to see your usual doctor.
All requests for medical care are now reviewed by one of our clinicians via our triage system. You can submit your enquiry via the "Submit a request" button on the home screen.
Please answer the questions presented to you as fully as possible. Once received, one of our clinicians will contact you to discuss your condition, offer an appointment or advise you on the bset course of action. If you have difficulty using this service, you can speak to one of our reception team who will help you to complete the form so that our clinical team can deal with your request.
Online Services
All requests are dealt with via our online form. If you have difficulty using this service, you can speak to one of our reception team who will help you to complete the form so that our clinical team can deal with your request. Please note, this is NOT an emergency service and if you have symptoms that require emergency treatment you should call 999.
Helping the appointment system run smoothly
- If you are unable to keep your appointment please notify the surgery as soon as possible.
- One appointment is for one person. If you want another member of your family to see the doctor or nurse, please book a further appointment.
- When arriving at the surgery for your appointment, always inform reception
- Sometimes people can forget to tell the doctor all the important information about their problem. It may help to write their symptoms down.
- If you don’t understand what the doctor or nurse says to you, please don’t be afraid to ask for a further explanation.
- It can sometimes help to have a partner or friend with you.
- If you are seeing the doctor to discuss the result of an investigation or a recent hospital treatment, check with reception first that any important results or letters have been received.
- Insurance forms letters will NOT be completed during surgery times. Please submit your form via reception and this will be addressed by the administration department. These are not part of NHS work and may involve a charge to provide.
- If you would like a chaperone please speak to the Doctor.
