APPOINTMENTS ADVICE

Booking an Appointment

All of our doctors & clinical staff will help you deal with acute and long-term health problems and illnesses. This will always involve advice on how you can help yourself, sometimes it will involve treatment in the surgery or medication, and at others referral to local hospitals may be necessary.

Patients can see the doctor of their choice and for ongoing and long-term health problems it is usually best to see the same doctor.  However, when you need to see a doctor urgently it may not always be possible to see your usual doctor.

Telephone triage is available on a daily basis. You will be asked for your contact number and a doctor will call you back to discuss your symptoms/condition and advise on the best course of action, which may include asking you to attend the surgery.

To book an appointment please call the surgery you are registered with or register with Emis access to book online.

We make every effort to keep appointment times but there may be occasions when they overrun.

Online Services

You can send us non-urgent messages from the website to save you calling the surgery.

Ensure you have access to your medical records online, so you can view the information for yourself. We can always help you.

Helping the appointment system run smoothly

• If you are unable to keep your appointment please notify the surgery as soon as possible.
• One appointment is for one person.  If you want another member of your family to see the doctor or nurse, please book a further appointment.
• When arriving at the surgery for your appointment, always inform reception

• Sometimes people can forget to tell the doctor all the important information about their problem.  It may help to write their symptoms down.
• If you don’t understand what the doctor or nurse says to you, please don’t be afraid to ask for a further explanation.
• It can sometimes help to have a partner or friend with you.
• If you are seeing the doctor to discuss the result of an investigation or a recent hospital treatment, check with reception first that any important results or letters have been received.
• Appointments may not be required to have insurance forms completed or renewal of sickness certificates.  Please ask at reception
• If you would like a chaperone please speak to the Doctor.

Request a telephone consultation

To request a telephone consultation with a doctor or nurse,  please telephone the surgery and a receptionist will arrange for a doctor or nurse to call you back.

If for any reason you will be unable to take the call, please notify the surgery as soon as possible.