COVID-19 INFORMATION

Covid-19 Booster doses will be offered to all patients aged 50 years and above, six month's after Dose 2 was received. Please note we are unable to provide this booster dose before this time has passed in most patients. Some patients who are immunocompromised may receive the Booster dose earlier.

Contacting the surgery

Telephone: You can telephone the surgeries between 8 am - 6.30pm Monday - Friday. We have invested in a new telephone system whch enables us to better manage the flow and demand of our calls. However, mornings remain the busiest time and we ask that only calls to request appointments are made to the surgery before 12 noon. If you wish to check on results, discuss more complex issues or need specific advice, please call after 12.

Website:You can access our website anytime. We have tried to include as much information as possible and constantly review our content. If you cannot find the answer you are looking for, please call us at the surgery and we will do our best to assist you.

E-mail: We appreciate that it is not always convenient to contact us during working hours. You can e-mail us at info.mydoctors@nhs.net and we will respond as soon as possible. This e-mail is monitored during working hours and we will respond as soon as possible. Please do not e-mail us with medical enquiries, you will need to discuss this with either the nurse or doctor. It is always helpful if you can include which surgery you normally attend when you e-mail us.

On-line access: If you have on-line access, you can order your medications, update your contact details and send us non-urgent messages at any time. If you have not signed up for this yet, you can request it by completing and submitting this form. Once added to our system, one of our administrators will arrange a short video appointment with you to verify your identity in order that we can release access to your records.

NHS APP : this is the app which will allow you access to your Covid-19 vaccination status. You may be asked to show this evidence in order to travel or accomodation. If you have access to a smart phone, you may find it useful to download this. At the present time, we do not know if annual evidence of vaccination status will be required, but you are also able to do much more via the App.

 

Blood Tests

We offer blood tests daily at our Allesley Village surgery. Please call 024 76 402332 to book or you can use our on-line appointment booking to schedule these in. Please ensure your contact numbers are correct in case we need to contact you.

 

COVID-19 - Latest Government guidance

Please see the latest government guidance on coronavirus

Your surgery is here for all of your medical needs. Access to our surgeries remains restricted to protect both our patients and staff. We will be contacting you as part of your regular healthcare, but if you experience ANY symptoms which concern you, call the surgery to make an appointment to speak to one of our doctors. Remember, if you do have an emergency (for example, chest pain, unconscious, collapse) do not delay... call 999.

 

 

Tests for Covid-19 infection

If you, or a member of your household is experiencing symptoms, you can request a test for coronavirus. If you cannot access the internet to book you can call 119 to request it.

 

Mental Health Concerns

We know that individuals can be experiencing issues with mental health during these difficult times and more information is given below on how you might access help and support in this matter.

In the event that you require URGENT Mental Health advice, please use these details to contact the services.

 

Resources

Mind - Mental Health for Adults

Young Minds - advice and help for young persons and their parents/family

Change, Grow, Live - confidential support for drug & alcohol issues, unhealthy relationships and sexual health

British Heart Foundation - Keeping healthy with heart conditions during Coronavirus

Diabetes UK - Keeping healthy with Diabetes during Coronavirus

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Self Help Advice and Tools

NHS 111

111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals.

Patient Access

Use Patient Access to book an appointment, order repeat prescriptions and view your medical record.

Patient Survey

How likely are you to recommend this Surgery to friends and family if they needed similar care or treatment?  Please spend 2 minutes to take the Friends and Family Test.

NHS (nhs.uk)

The NHS website. Take control of your health and wellbeing. Get medical advice, information about healthcare services and support for a healthy life.

Patient UK

Patient is one of the most trusted medical resources online, supplying evidence based information on a wide range of medical and health topics to patients and health professionals.

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