COVID-19 INFORMATION

Thursday 8th July 2021

Covid Vaccination Update - **All individuals will now be able to receive their 2nd Dose Covid vaccine 8 weeks after first vaccination**

If you are still waiting to book your 2nd Covid vaccination with us, please use the link on the text invitation you have been sent to book directly into our clinics. If you have not received an invitation, but are approaching 7 - 8 weeks since your first vaccine, please contact the surgery to book. If you received your vaccine elsewhere, you will be contacted by them to book / rearrange your appointment earlier.

 

Government Guidelines as of 19th July 2021

Face Coverings : Your surgeries have and continue to work hard in protercting our patients and staff during the Covid pandemic. As cases of the Delta variant remain high, your surgeries will be requesting that anyone attending the surgery will be asked to continue to wear a face covering. This is to protect both yourself and the clinical staff who continue to see & treat patients in the surgery. We trust that you will help us at this time as we want to continue to be able to have our staff at work during the Summer and on into the winter. Please remember that coming to the surgery is not like going to the supermarket..... people attend the surgery who may be medically vulnerable and we do all that we can to protect all of us.

Surgery entrances : The intercom system currently used in surgeries will be deactivated from Monday 12th July to allow patients improved access to the buildings. These may be re-introduced dependant on the developments over the coming months. Hand hygeine measures continue to be readily available.

Social distancing : Our surgeries will relax some of the social distancing in use, however, we do expect everyone to remain respectful of others and understand that there are individuals who remain anxious or concerned about the changes due to come into effect. Please try and keep a respectful distance form one another whilst in the surgeries

Sample drop off : if you have been requested to bring a sample into the surgery, please continue to use the drop box at the entrance. Please do NOT bring it into the building at reception. The reception staff will continue to collect any samples and forward to the laboratories as they do currently.

 

Contacting the surgery

Telephone: You can telephone the surgeries between 8 am - 6.30pm Monday - Friday. We have invested in a new telephone system whch enables us to better manage the flow and demand of our calls. However, mornings remain the busiest time and we ask that only calls to request appointments are made to the surgery before 12 noon. If you wish to check on results, discuss more complex issues or need specific advice, please call after 12.

Website:You can access our website anytime. We have tried to include as much information as possible and constantly review our content. If you cannot find the answer you are looking for, please call us at the surgery and we will do our best to assist you.

E-mail: We appreciate that it is not always convenient to contact us during working hours. You can e-mail us at info.mydoctors@nhs.net and we will respond as soon as possible. This e-mail is monitored during working hours and we will respond as soon as possible. Please do not e-mail us with medical enquiries, you will need to discuss this with either the nurse or doctor. It is always helpful if you can include which surgery you normally attend when you e-mail us.

On-line access: If you have on-line access, you can order your medications, update your contact details and send us non-urgent messages at any time. If you have not signed up for this yet, you can request it by completing and submitting this form. Once added to our system, one of our administrators will arrange a short video appointment with you to verify your identity in order that we can release access to your records.

NHS APP : this is the app which will allow you access to your Covid-19 vaccination status. You may be asked to show this evidence in order to travel or accomodation. If you have access to a smart phone, you may find it useful to download this. At the present time, we do not know if annual evidence of vaccination status will be required, but you are also able to do much more via the App.

 

Blood Tests

We offer blood tests daily at our Allesley Village surgery. Please call 024 76 402332 to book or you can use our on-line appointment booking to schedule these in. Please ensure your contact numbers are correct in case we need to contact you.

 

COVID-19 - Latest Government guidance

Please see the latest government guidance on coronavirus

Your surgery is here for all of your medical needs. Access to our surgeries remains restricted to protect both our patients and staff. We will be contacting you as part of your regular healthcare, but if you experience ANY symptoms which concern you, call the surgery to make an appointment to speak to one of our doctors. Remember, if you do have an emergency (for example, chest pain, unconscious, collapse) do not delay... call 999.

 

 

Tests for Covid-19 infection

If you, or a member of your household is experiencing symptoms, you can request a test for coronavirus. If you cannot access the internet to book you can call 119 to request it.

 

Mental Health Concerns

We know that individuals can be experiencing issues with mental health during these difficult times and more information is given below on how you might access help and support in this matter.

In the event that you require URGENT Mental Health advice, please use these details to contact the services.

 

Resources

Mind - Mental Health for Adults

Young Minds - advice and help for young persons and their parents/family

Change, Grow, Live - confidential support for drug & alcohol issues, unhealthy relationships and sexual health

British Heart Foundation - Keeping healthy with heart conditions during Coronavirus

Diabetes UK - Keeping healthy with Diabetes during Coronavirus

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Self Help Advice and Tools

NHS 111

111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals.

Patient Access

Use Patient Access to book an appointment, order repeat prescriptions and view your medical record.

Patient Survey

How likely are you to recommend this Surgery to friends and family if they needed similar care or treatment?  Please spend 2 minutes to take the Friends and Family Test.

NHS (nhs.uk)

The NHS website. Take control of your health and wellbeing. Get medical advice, information about healthcare services and support for a healthy life.

Patient UK

Patient is one of the most trusted medical resources online, supplying evidence based information on a wide range of medical and health topics to patients and health professionals.

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