Covid-19 Out of Hours News

268 Holbrook Lane, Coventry, CV6 4DD

Tel: 02476 688 340

All our Practices

PRACTICE NEWS

How your GP surgery works

This NHS Guide to Practices leaflet tells you all about how the GP surgeries are providing the Primary Health Care for the patients. A lot of changes have taken place, and continue, as a range of clincial and administrative specilaists work together to provide this care. Please take the time to read this information and make the most of the services available.

 

eConsultations

You can contact us about NON-urgent medical or administrative issues directly from this website. Simply, click on the "submit a new request" option on our Home page and follow the instructions to tell us about your issue. A member of our surgery team will contact you back to advise or action your query. We will respond within 2 working days to any requests, please note that over the Bank Holiday we will not have access to your request, but they will be reviewed on our return.

 

Help for Young People

We know how difficult it can be facing challenges as a young person. We are here to help you ..... but there is also help available if you perhaps just want to take a look and see what is available ..... it is annonymous and free .... use he link below to see how easy it is to be able to find information ... or just someone to talk to safely.....

Information about Kooth

 

Do you want an easier way to order your medication?

On-line access may be the answer! If you have access to the internet, you can request On-line access to your records. For most people this is most useful to be able to order your medication or send non-urgent messages to the Practice. It removes the need to spend time on the telephone waiting for either the surgery or the Prescription POD to answer. 

We have to verify your identity before we release this access to protect your medical records. We will therefore ask you to provide photo ID, which is usually a Driving licence or passport. Once we have this, we will send you the log in details you will need top set up your account. You can then set your own password so you can keep your data safe.

You can download and fill in this form below or collect one from the surgery reception. Simply fill in all of your details clearly and return it to us at the surgery. Our administrator will then contact you to verify your details and you will be set up.

 

Annual Reviews & Checks

The Practice will soon begin inviting our patients who are diagnosed with long-term conditions ( for example: Diabetes, Asthma, Hypertension etc). From this year, we will be sending invitations in the month of your birthday. If you have symptoms or changes to your symptoms outside of this time, please contact the surgery in the usual way(s) to discuss these with one of the clinicians.

 

Mobile telephone numbers

If you change your telephone number, please remember to let us know as we may need to contact you.

 

Integrated Care Record  (ICR)

The Integrated Care Record system is being rolled out across the NHS over the next few months. This should enable all professionals providing your care, whether in the hospitals, General Practice or Community to be able to provide a more streamlined service for all of our patients. You can watch a short video here to describe how this will work. You can also download some general information and Frequently Asked Questions which help to understand this process.

 

National Data Opt-out 

If you do not want your patient identifiable data to be shared for purposes EXCEPT your personal care, you can "opt-out" by registering a Type 1 Opt out or National Data Opt-out, or BOTH.

These options are DIFFERENT and you can find out more on the NHS Digital website 

Type 1 Opt-out - This means opting out of NHS Digital collecting your information from the GP Practice.

This collection started on 1st September 2021.  You can still opt-out, but any data that has been collected before you register your opt-out will still be stored with NHS Digital. Once you have registered your opt-out no further data will be collected. You need to complete the Opt-out form here and return it to the Practice.

Type 1 Opt-out form

 

National Data Opt-out

This opt-out means that data can be collected from the GP pactice system and used for planning and research purposes BUT cannot be shared with any others. You can update your choice about this opt-out at any time by using this link to make your choice, calling the National Helpline or e-mailing them as detailed on the NHS website.

 

Telephone access to the surgeries

Demand for access to all of our services is currently high and impacts on the ability to reach us on the telephone, especially first thing in the mornings. We have made additional call handlers available and additionally have introduced the option for you to receive a call-back rather than waiting on the line to speak to our reception staff.

This means that if an excess of callers are waiting, they will be offered the option to receive a call-back, whilst still holding their place in the queue. We trus that this will improve your experience at contacting the surgery. 

 

Are you a Carer?

If you help to look after a relative or friend, provide help with day to day living or more intensive care, you are a carer. The role that you provide is invaluable to the person you care for and wider society. 

But you may find it difficult to take proper care of your own health and well being........ there is lots of support and guidance available to you. The Carers Trust is an organisation that can help you with practical solutions, such as ensuring that you are aware of any financial assistance that may be available or arranging some respite to enable you to have a short break from your caring respoinsibilities. Carers are any age and from any background..... take a look at the Carers Trust website or give them a call on 024 76 632972

The local council also has advice and guidance which you may wish to access including ways in which you can plan for any changes that might affect you or the person you care for if you develop symptoms of Covid 19

And remember, you can access a health check and free flu vaccination from your GP surgery as a carer. If you have not let us know that you are a carer, send us a short message or call us so we can update our records and ensure we send you the invitations that you are entitled to.

Thank you for caring.

 

Social Prescribing ....... there is someone who can help.

Social prescribers work alongside us in Practice with the things that can't be fixed with medicine alone. We all know that issues and worries in our life can affect how we feel and how we cope with things.... stress, anxiety, money worries, housing problems, loneliness or isolation.

'What is social prescribing' video.

Call the surgery with your name and a contact number and our social prescriber will call you 

 

The information on this website relates to our services at The Gables Medicentre,  Allesley Village Surgery & Earlsdon Medical Centre (Govind).