PRACTICE CHARTER

At our surgeries we are committed to providing high quality, compassionate care for you and your family.

You have the right to:

  • Register and receive treatment regardless of your age, sex or sexuality, ethnic origin, religious beliefs, disability or nature of your health problems as long as you reside within the practice boundaries and qualify for NHS treatment
  • Consult with a GP within 24 hours for urgent medical problems
  • Have your treatment explained to you
  • Confidentiality
  • Receive information on health services
  • Gain access to an interpreter
  • Complain, without discrimination if there is a problem
  • Have a relative, friend or chaperone with you

You are responsible for:

  • Making and keeping appointments. Please inform us if you are unable to keep an appointment
  • Behaving in an acceptable manner
  • Keeping young children in your care under constant supervision and ensuring that they behave appropriately
  • Switching off mobile phones whilst seeing a health professional
  • Informing the practice of any change of name, address or telephone number

Very occasionally a practice/patient relationship breaks down completely. In this situation the patient may choose to register with a different practice. In exceptional circumstances the Practice can ask a patient to leave the Practice list.

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Self Help Advice and Tools

NHS 111

111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals.

Patient Access

Use Patient Access to book an appointment, order repeat prescriptions and view your medical record.

Patient Survey

How likely are you to recommend this Surgery to friends and family if they needed similar care or treatment?  Please spend 2 minutes to take the Friends and Family Test.

NHS (nhs.uk)

The NHS website. Take control of your health and wellbeing. Get medical advice, information about healthcare services and support for a healthy life.

Patient UK

Patient is one of the most trusted medical resources online, supplying evidence based information on a wide range of medical and health topics to patients and health professionals.

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